Your Privacy Rights
From January 1, 2004, all businesses engaged in commercial activities must comply with the Personal Information Protection and Electronic Documents Act and the Canadian Standards Association Model Code for the Protection of Personal Information, which it incorporates. These obligations extend to lawyers and law firms, including Agro Zaffiro LLP. The Act gives you rights concerning the privacy of your personal information.
Agro Zaffiro LLP is responsible for the personal information we collect and hold. To ensure this accountability, we have developed this policy, and trained our lawyers and support staff about our policies and practices.
Why Does Agro Zaffiro LLP Need Personal Information
Agro Zaffiro LLP provides legal services and products to a wide range of clients. In doing so, it produces direct marketing materials concerning its services and developments in the law.
What Personal Information Do We Collect?
Personal information is any information that identifies you, or by which your identity could be deduced.
If we did not collect and use your personal information, we could not provide you with legal services.
How Do We Collect Your Personal Information?
We collect information only by lawful and fair means, and not in an unreasonably intrusive way. Wherever possible we collect your personal information directly from you, both at the start of a retainer and in the course of our representation.
Sometimes we may obtain information about you from other sources, for example:
- your insurance company;
- your real estate agent in a property transaction;
- from a government agency or registry;
- your employer, if we are acting for you, at its request;
- your accountant.
In most cases, we shall ask you to specifically consent, if we collect, use, or disclose your personal information. Normally, we ask for your consent in writing, but in some circumstances, we may accept your oral consent. Sometimes, your consent may be implied through your conduct with us.
Use of Your Information
We use your personal information to provide legal advice and services to you, to administer our client (time and billing databases) and to include you in any direct marketing activities. If you tell us that you no longer wish to receive information about our services, or about new developments in the law, we will not send any further material.
Agro Zaffiro LLP does not disclose your personal information to any third party to enable them to market their products and services. For example, we do not provide our client mailing lists to other law firms.
Disclosure of Your Personal Information
Under certain circumstances, Agro Zaffiro LLP will disclose your personal information:
- when we are required or authorized by law to do so, for example if a court issues a subpoena;
- when you have consented to the disclosure;
- when the legal services we are providing to you requires us give your information to third parties (for example a lender in a real estate mortgage transaction) your consent will be implied, unless you tell us otherwise;
- where it is necessary to establish or collect fees;
- if we engage expert witnesses on your behalf;
- if we retain other law firms at your request, and on your behalf;
- if the information is Publicly Available Personal Information, as it is defined under the Personal Information Protection and Electronic Documents Act.
Updating Your Information
Since we use your personal information to provide legal services to you, it is important that the information be accurate and up-to-date.
If during the course of the retainer, any of your information changes, please inform us so that we can make any necessary changes.
Is My Personal Information Secure?
Agro Zaffiro LLP takes all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are:
- premises security;
- restricted file access to personal information;
- deploying technological safeguards like security software and firewalls to prevent hacking or unauthorized computer access;
- internal password and security policies.
Access to Your Personal Information
You may ask for access to any personal information we hold about you.
Summary information is available on request. More detailed requests which require archive or other retrieval costs may be subject to our normal professional and disbursement fees.
If Agro Zaffiro LLP holds information about you and you can establish that it is not accurate, complete and up-to-date, Agro Zaffiro LLP will take reasonable steps to correct it.
Can I Be Denied Access to My Personal Information?
Your rights to access your personal information are not absolute. We may deny access when:
- it is required or authorized by law (for example, when a record containing personal information about you is protected by solicitor-client privilege);
- to do so would reveal confidential commercial information, and the personal information cannot be severed from the record;
- to do so could reasonably be expected to threaten the life or security of another individual, and the personal information cannot be severed from the record; or
- the information was generated in the course of a formal dispute resolution process.
If we deny your request for access to, or refuse a request to correct information, we shall explain why. Agro Zaffiro LLP does not use your Social Insurance Number as a way of identifying or organizing the information we hold upon you.
Can I Request Anonymity?
Whenever it is legal and practicable, we may offer the opportunity to deal with general inquiries without providing your name (for example, by accessing general information on our website). The Proceeds of Crime (Money Laundering) and Terrorist Financing Act requires us to confirm the identity of all new clients. It may also require us to disclose information to FINTRAC in relation to certain large cash transactions.
To help us make credit decisions about clients, prevent fraud, check the identity of new clients and prevent money-laundering, we may – with your consent – request information about you from the files of consumer reporting agencies.
Communicating With Us
You should be aware that e-mail is not a 100% secure medium, and you should be aware of this when contacting us to send personal or confidential information.
Requests for Access
If you have any questions, or wish to access your personal information, please write to our Privacy Contact at
1 James Street South, 4th floor, Hamilton, ON L8P 4R5. Attention: office manager.
If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at
112 Kent Street, Ottawa Ontario, K1A 1H3 1.800.282.1376.
If you apply to Agro Zaffiro LLP for a job, we need to consider your personal information, as part of our review process. We normally retain information from candidates after a decision has been made, unless you ask us not to retain the information. If we offer you a job, which you accept, the information will be retained in accordance with our privacy procedures for employee records.
On our website, like most other commercial websites, we may monitor traffic patterns, site usage and related site information in order to optimise our web service. We may provide aggregated information to third parties, but these statistics do not include any identifiable personal information.
The information contained on this Site is provided by Agro Zaffiro for general guidance and is intended to offer the user general information of interest. The information provided is not intended to replace or serve as substitute for any professional services.
Agro Zaffiro does not guarantee or warrant the Site will be error-free, omission-free, or free of viruses. Information is provided without warranties, express or implied, including accuracy, timeliness and completeness.
Content on the Site that is not copyrighted is provided for non-commercial and otherwise unrestricted use.
Third party links are provided as a service to our users. Agro Zaffiro is not responsible for any of these sites or their content.
This website is offered for informational purposes only, and therefore nothing in this website should be construed as being legal advice. The information contained in this website does not create a solicitor-client relationship. In order to establish a solicitor-client relationship, this firm must confirm in writing that it will accept a legal matter. Confidential information should not be sent to anyone at this firm without first establishing a legal representation arrangement. For legal advice on a specific matter, consult a lawyer. This web site provides links to other sites and information. However, these links are not intended as constituting an endorsement, sponsorship, or recommendation of the third party information, products or services found there.